Convene for the Cities emphasizes software escrow because its parent company, TQI Solutions, experienced the fallout of vendor failures during the dot-com era and saw the negative impact on businesses and ministries. This experience led them to establish escrow accounts for their clients, building a practice based on foresight and integrity. Convene for the Cities views software escrow not just as a technical solution but as a fundamental part of ensuring customer satisfaction, security, and assurance. They believe it's a necessary safeguard that many other providers neglect, either due to cost or a lack of understanding of the potential risks for their clients.