Despite initial success and acquisition during the dot-com boom, a shift in focus by investors towards an IPO led to a less personalized approach, causing concern among clients who felt undervalued. Recognizing this misalignment with core values, the founder and his team made the difficult decision to step away. Valuing their established partnership, executives from the jet engine manufacturer invited the founder to form a new company, TQI Net (now TQI Solutions), focused on client-first values and integrity.